These are a quantitative analysis and a qualitative analysis. Both of these perspectives are important to get the support for a taxonomy in your organization
This is why qualitative analysis must always accompany quantitative analysis, to understand what the numbers mean on the ground, in real human situations. Some improvements in the organization - especially at the operational level - are much more open to quantitative analysis and translation into dollar value. QUALITATIVE ANALYSIS Qualitative analysis connects you to what is important to people - the things they attribute value to, and the things that will drive their decisions and choices
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Measurement of social sucks. And I'm saying this without having a clear picture of what needs to happen for it to be fixed. But treating internal social collaboration like your external website is not the answer. Social needs stronger measurement. For social collaboration to...
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